The Box Canyon Lodge & Hot Springs number one priority is the health and safety of our guests, staff and the general public.

On March 16, Colorado Governor Jared Polis, through the recommendation of the Colorado Department of Public Health issued a public health order to close all bars, restaurants, gyms, theaters and casinos in the state in order to slow the spread of the COVID-19 virus, effective at 8am on March 17, 2020 for the duration of 30 days.

Establishments may allow up to 5 (five) members of the public at one time on their premises for the purpose of picking up their food or beverage orders.

This order does not apply to grocery stores, markets, convenience stores, drug stores, food pantries, room service in hotels, health care facilities, residential care facilities, juvenile justice facilities, crisis centers or similar institutions, airport concessionaires and any emergency facilities necessary for the response to these events.

The state is prioritizing testing in mountain resort communities because of the documented transmission of the virus in areas with a high number of tourists. Telluride is the first location for these efforts. Health officials are going to continue targeted testing in other communities in order to make informed decisions about their public health response.

In accordance with the statewide request for social distancing, all of the restaurants in Ouray have opted to provide take out service only. At this time, after much deliberation, the Box Canyon Lodge & Hot Springs has decided to keep our doors open to travelers, for as long as possible – while observing heightened vigilance to the health and safety of our guests and employees. We understand that travelers in Colorado need a safe place to rest as they journey home.

In order to address the concerns of the public, the Box Canyon Lodge & Hot Springs would like to update you on our ongoing efforts:

We have doubled our number of housekeepers, and reduced the number of rooms they are cleaning each day. Each check-out is being treated as a spring clean. Every room is fully sanitized at the end of each stay. We are pulling and cleaning all linens, as well as sanitizing mattresses, pillows and draperies.

To protect our team, all housekeepers are required to wear disposable gloves while in a guest room, or touching linens that have not been laundered. We are using at least one pair per room, and the gloves are thrown away prior to entering another room.

At this time, we are suspending stay over service, Guests who are with us for an extended number of days will be provided fresh linens, coffee, paper products, etc. however, to protect our team as well as our guests, we will limit the amount of time staff is in any occupied room.

Our front desk staff is here for you, and we will continue to have an agent in the lobby during regular business hours. However, if you prefer to limit contact, we are happy to provide automated check-in, leaving your keys in an accessible place, with a registration card in your room.

Currently, we will keep our hot spring tubs open, however this decision may change as more information becomes available. According to information regarding the life and transmission of the virus, our tubs are distanced enough from each other to be in accordance with the recommended social distancing. We are keeping the temperature of the tubs at or above 106*, as the virus cannot survive in high temperatures. We ask our guests to help us to observe distancing and also to be respectful to each other, limiting time in the tubs to 15 minutes, and not using the facilities if they are exhibiting signs of contagion.

At this time, several restaurants have made arrangements with us to provide delivery service to guest rooms. We have provided a list of menus for breakfast, lunch and dinner options which will be brought right to you. If you would like to order from a restaurant that is providing take out service only, we have team members from the hotel who have volunteered to pick up your order and deliver it to you.

The CDC has issued the following information to travelers:

Everyone’s daily preventive actions are important in reducing spread to people who may experience more severe illness.

Travelers should stay informed and take simple preventive actions.

  • Frequently and thoroughly wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer with at least 60% alcohol.
  • Cover coughs and sneezes with a tissue, then throw the tissue in the trash, or use your inner elbow or sleeve.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Stay home if you’re sick, and keep your children home if they are sick.
  • Clean surfaces in your home, and personal items such as cell phones, using regular household products.

The State encourages those most at risk — older adults and people with serious chronic medical conditions — to take stronger precautions to avoid infection. Older adults and travelers with underlying health issues should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places, avoiding non-essential travel such as long plane trips, and especially avoiding embarking on cruise ships, per CDC recommendations. 

  • If you are visiting Colorado and believe you have been exposed to COVID-19 and start showing symptoms (fever, cough, and/or shortness of breath), follow the steps below:
  • Stay inside your lodging/residence: People who are mildly ill with COVID-19 may be able to isolate at their lodging/residence during their illness. You should restrict activities outside your lodging/residence, except for getting medical care.
  • Avoid public areas: Avoid public areas as much as possible.
  • Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.
  • Separate yourself from other people. As much as possible, you should stay in a specific room and away from other people. Also, you should use a separate bathroom, if available.
  • Call ahead before visiting a doctor. Call your medical provider or a nurse line first and tell them that you have or may have COVID-19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.

As we traverse this new territory, we appreciate your understanding, and we are here to answer any questions we can as we try to provide a safe haven to travelers.

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