The Box Canyon Lodge & Hot Springs has always lived by the eternal sentiment of “treat others as you would have them treat you.” During such uncertain times, these words mean more than ever as we navigate our way forward.
To us, this means caring for each other, taking responsible actions to stop the spread of COVID-19, and protecting our people and all who choose to stay with us. This also means continuing to offer a comforting and enjoyable experience to our guests, as well as a safe workplace for our team.
We understand the concerns which surround the recent spread of the coronavirus COVID-19, and want to remind our guests of the continuous efforts we make on a daily basis to provide a welcoming and clean environment at our hotel.
We have provided all team members with guidelines and training designed to help us respond to the threat of infectious diseases, including updated information intended to address questions raised by COVID-19 specifically.
This guidance is informed by recommendations from various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities. It outlines, among other things:
- The symptoms of COVID-19 and how it is transmitted based on current information.
- Steps that can be taken to help minimize the risk of transmission.
- How to address guests or team members who are or may be ill.
- Reporting infectious diseases to local health authorities or the CDC as required.
- Operational procedures for cleaning and disinfecting common surfaces and guest rooms.
- The appropriate use of personal protective equipment by team members in the presence of potential biohazards.
- Guidance for communicating with guests and team members.
- Following the recommendations of local health authorities and/or the CDC, where practicable.
As a small boutique property, our everyday standards have always included cleaning guestrooms and public areas with a disinfecting sanitizer, with special focus on “high touch areas” such as telephones, remote controls, door handles, light switches and table tops, among others. Given the current environment, we are even more focused and committed on the enforcement of such standards.
We also understand your need for flexibility when planning future travel and visits to The Box Canyon Lodge & Hot Springs. To that end, we will continue to allow cancellations without fees up to 11 am on the day of arrival.
Thank you for your understanding and support during this challenging time; we look forward to welcoming you again soon.
Box Canyon Lodge & Hot Springs COVID-19 Addendum to Policies and Procedures
The health and safety of our employees and guests is our highest priority. As a part of that commitment, The Box Canyon Lodge & Hot Springs is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding novel coronavirus (COVID-2019) and following the guidelines from these agencies and local health departments.
Due to State, County and City restrictions, the following are necessary changes to our operating policies and procedures:
· One (1) Guest Check‐In: The person whose name is on the reservation will need to come to the lobby to check‐in, with a valid government issued ID and the credit card that will be used to pay for the stay.
* Based on recommendations and requirements, we must have a picture of a valid ID from the head of household or name on the reservation for contact purposes in the event of exposure during your stay with us. This information will be securely scanned into our property management system, and, as with credit card information, is only accessible to management in the event it is necessary to contact you.
· Personal Protective Equipment (PPE): Please bring your PPE (especially face masks) with you when you travel to Ouray. At this time, facemasks are required by the state of COlorado in all public indoor spaces, and when individuals are unable to maintain six feet of social distance.
· Limited Lobby Access: The lobby will be open from 7:30 am – 9:00 pm. Access to the lobby will be limited to 2 people from the same family at a time. Please dial “0” for details.
- Children under the age of 15 must be accompanied by a family member.
Coffee Service will be provided in the Lobby. Please observe social distancing.
· No Daily Housekeeping: Due to COVID-19 requirements, guests staying more than one night will not receive daily housekeeping service at this time.
- If you need additional linens or toiletries (towels, facial cloths, make‐up remover, bar soap, toilet paper or lotion), please call the front desk and we will arrange delivery to your room.
- Please put your dirty linens in the linen bag we have provided in your room and set it outside your door. We will take the bag when we deliver your clean linens.
- Please tie up any trash and place outside of your rooms in the morning, and we will dispose of it for you.
· Receipt for your stay: All receipts will be sent to the email address on file, unless otherwise requested. Please verify your email address during the check‐in process, or at any time during your stay.
· In order to guaranty our housekeeping team has time to properly clean and sanitize every room, we have adjusted check in time to 4pm
· Due to the required amount of time we must leave a room vacant between visitors, we are unable to honor any early check in or late check out requests at this time.
· Hot Tub Access: We are currently working with our local Health Department regarding restrictions concerning the re-opening of our mineral hot spring tubs. As we develop a safe and accomodating plan for our guests, we will update our policy regarding hot tub access.
COVID FAQs about us and Ouray
At the Box Canyon Lodge & Hot Springs, we try to be as knowledgeable as possible for our guests. We have received several calls from guests wondering about what is going on here in town and the surrounding area in regards to COVID-19. As we get calls, we want to let everyone know what we have found out. We will continue to update this page as information becomes available to us. If you have any questions, please give us a call, and we will do everything we can to answer with the most up to date information.
Q: What is the Box Canyon Lodge staff doing to keep our guests safe?
A: Our Front Desk staff is always wearing masks when unable to maintain healthy distancing, as well as gloves when handling items such room keys, registration cards and cash.
Our housekeeping staff are required to wear one pair of gloves per room and to wear a mask at all times while in guest rooms or unable to maintain healthy distance in public areas.
We require all staff to perform wellness checks (check for symptoms, check temperature) before their shift and after.
In the lobby, we are disinfecting all surfaces every thirty minutes, and we have installed a plastic guard between the desk and guests.
We are using a product from Ecolab which is a peroxide-based multi-surface cleaner and disinfectant in all of our rooms on all surfaces. The PMCD activates within 45 seconds and effectively kills all coronaviruses. All linens are replaced in rooms after a guest leaves (bedding, hand towels, wash clothes, etc.) Housekeeping disinfects all surfaces and removes glasses, cups, and ice bucket after a guest’s stay and exchanges them with clean and sanitized replacements. A cleaning log is kept by housekeeping, listing who cleaned the room and all the surfaces they sanitized.
We have provided hand sanitizer in multiple convenient locations around the hotel for both guests and staff. We are asking all guests to wear masks while in the lobby, and to practice social distancing when around other guests.
All key cards are sanitized before handed out and upon return. We have sanitized and sealed extra bedding and towels if a guest requires more.
Q: Do I have to wear a mask in and around town?
A: Currently, facemasks are a State requirement in all public spaces, and when you are unable to maintain 6 foot distancing in outdoor public areas. For your safety and ours, we kindly request guests wear a facial covering while in the lobby or in any places where you are unable to maintain healthy distancing from people who are not in your group.
Q: Are the restaurants open?
A: Yes. Most restaurants in town are currently open, or planning to be by May 27. At this time, they are only allowed to do takeout and delivery options. At this time, it is required that all guests wear PPE until they are seated, and while walking through the restaurant.
Q: Will the Box Canyon Lodge tubs be open?
A: Currently, two of our four tubs are open for registered guest use only. We request that our guests observe approriate social distancing from other parties, and limit soaking time to 20 minutes per session.
Q: Is the Ouray Hot Springs Pool open?
A: Current Hot Springs Pool Rules
Staff of the Ouray Hot Springs Pool appreciate your patience and understanding during this time of transition. Safety of patrons is our highest goal.
The Ouray Hot Springs Pool reserves the right to ask anyone to leave or refuse entry for not abiding by our rules. Thank you, Pool Staff
- If you are Sick do not come to the Ouray Hot Springs Pool.
- Face coverings are required in all areas except when in the water.
- Patrons/Family groups shall remain 6 ft. apart (markers on deck).
- Lockers, Hair/Hand dryers and Suit spinners will not be available. We are asking patrons to come wearing their swimsuits and to store their belongings in their own tote bags on the deck.
- 2 Showers and 2 Restrooms are available to pool patrons.
- No towel or swim suit rentals.
- No refunds for any reason.
Mon, Wed, & Friday: 9am to 11am
Sunday: 6pm to 8pm
If we do not have 50 members by 9am/6pm on these days we will admit the public until we reach capacity of 50.
Lap lanes will be open.
Members & Public
Mon, Wed, & Friday: 12-2pm
This will be first come first served.
Lap lanes will be open.
Mon, Wed, & Friday: 3-5pm, 6-8pm
Tue, Thurs, & Sat: 9-11am, 12-2pm, 3-5pm, 6-8pm
Sunday: 9-11am, 12-2pm, 3-5pm
ENTRY/EXIT AT West Gate by slides
The gate opens for ticket sales ½ hour prior to each two hour session. Patrons will wait in park area until pool opens. We are first come first served.
Q: Can I still take a jeep tour?
A: Yes. The head of the group needs to be the only one to check in for the tour. The limit per tour is 6-8 people. They prefer to pick all of the party up from the same location (hotel, house, ect.) There is a very little risk, but they ask that people bring their own mask and sanitizer. Tour companies will still be offering tours as trails open. Masks are not required during the jeep tours. Additional sanitation of vehicles between tours and limited seating to maintain healthy space. Switzerland of America is offering 20% off for the month of June for their Safari Tour, and as always, Box Canyon Lodge guests also receive a discount.
Q Can I still go jeeping with my own vehicle?
A: Currently, the County road crews are working on clearing our four wheel drive roads. Ouray County is plowing on schedule with coordination of other counties. It sounds like San Miguel and Hinsdale aren’t too far behind Ouray. San Juan is also busy clearing snow up to Animas, and then will turn their attention on the backside of Corkscrew and up Engineer.
With the current rate of snow melt, we should see rapid progress. Although social distancing and revised operations are required for many businesses, we are still excited to enjoy the mountains and the surrounding communities at a little slower and more cautious pace this year!
Q: Is the Museum open?
A: Currently, the Ouray History Museum remains closed. There is no re-opening date set at this time.
Q: What is the Ouray Via Ferrata, how difficult is it, and what equipment is required?
A: A Via Ferrata is is a protected climbing route, built with a steel cable rail fixed to the rock, metal steps, ladders, suspension bridges and zip wires.
The Ouray course features many different elements designed for both progression and protection. Horizontal tensioned cables (Italian Style), diagonal and vertical J-loop cables (French Style), 3-wire and 2-wire aerial cable bridges, steel climbing rungs, foot pedals, and natural rock climbing holds. The route is approximately 1.25 KM long (.77miles) and takes between 2-3.5 hours to complete. Beginners are encouraged to hire a guide. The rating for this trail is 4B. Equipment necessary includes but is not limited to EN958 Certified Via Ferrata Energy Absorbing System, EN12492 Certified Helmet, and an EN12277 Harness. For more information on equipment rental and guide service as well as full list or requirements, visit: www. ourayviaferrera.org